CANCELÉ MI SUSCRIPCIÓN, ME LLEGÓ CORREO DE CONFIRMACIÓN Y AÚN ASÍ, ME HICIERON UN CARGO ANUAL

Forum|Forum|1 year ago
March 29, 2025
2 replies
172 views

Hola!!!

El día de hoy, cancelé mi suscripción, la cual, la pagaba mensualmente y recibí un correo de parte de ustedes, confirmando mi cancelación. La fecha de pago, es el 22 de cada mes y una hora después, me hacen el cargo de $1,329.95

Lo que están haciendo, es un robo!!!

Me pueden indicar cómo puedo solucionar ésto lo más rápido posible.

kglad

Community Expert

that looks an early cancellation fee for an annual subscription paid monthly (=1/2 the amount owed for the remaining months of your subscription).

Jeffrey_A_Wright

Legend

Lorena, my apologies for any confusion, I can confirm that you canceled your annual plan successfully. Please see https://adobe.ly/4lbhqYi for information on the fees that will be applied. ^JW

jane-e

Community Expert

I canceled my subscription, which I paid for monthly, and I received an email from you, confirming my cancellation
By @lorena_4966

Did you cancel an annual plan with commitment for a year? (You didn't say.) Those plans are deeply discounted and have a fee for early cancellation. See this page for details:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

i've moved your post from Using the Community to Account, Payment, and Plan.

JANE

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