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Participant
August 20, 2026
Question

cancele prueba gratuita y hay cargos en mi tarjeta por suscripcion

  • August 20, 2026
  • 2 replies
  • 8 views

Desde el 17 de julio cancelé mi prueba gratuita, en cambio se realizaron 3 cargos que corresponden a una suscripción de adobe que se supone cancelé. Pude recuperar dos pero la última de 17 de agosto no me quisieron hacer mi reembolso desde mi banco, así que exigo me reembolsen los $249 faltante

2 replies

kglad
Community Expert
Community Expert
August 20, 2026

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 to make sure you’re checking the charged account ( https://account.adobe.com ) to see if any subscriptions remain.

Community Expert
August 20, 2026

Contact Adobe Support to get this sorted. Make sure all the plans that you need are cancelled. See the following article to understand the refund policy https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

-Manan