Canceled

Forum|Forum|4 months ago
September 24, 2025
1 reply
130 views

I signed up for a 7 day free trial. I used a "trial" for (5) days and canceled on 8/20/25. I received an email "This email confirms that you canceled on 20-August 2025. On 8/22/25 I received a charge on our credit card, and again 9/22/25. Who do I contact to stop this charge and receive a credit? Any help would be greatly appreciated. Thank you!

Billing

Correct answer Debbi7256

Thanks so much Jeffrey! I think everything has been resolved!

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?

Jeffrey_A_Wright

Community Manager

Debbi, thank you for posting about your subscription commitment to this public discussion forum. I am sorry that you did not find more value in our services. I show that only one of two subscriptions was canceled. You can use the steps listed at https://adobe.ly/42bNaop to self-cancel your remaining subscription. Please complete the process soon to receive a refund. For more information on the cancellation and refund process, see https://adobe.ly/3Kk2RDM. ^JW

D

Debbi7256AuthorCorrect answer

Participant

Thanks so much Jeffrey! I think everything has been resolved!

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