Canceled Adobe XD subscription and want to sign up for Creative Cloud All Apps subscription but,

Forum|Forum|1 year ago
November 30, 2024
2 replies
366 views

Just canceled my Adobe XD subscription and want to subscribe to the Creative Cloud All Apps subscription and this popover won't let me do it. Either I'm asked to get a teams plan or see other plans but I want this plan itself and I don't even see the point of this blocker if I've already unsubscribed Adobe XD plan. While canceling the plan of Adobe XD I also had clearly picked the option for reason that red something like, 'getting another plan'.

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kglad

Community Expert

@vatsha

the message in your original post indicates you did not cancel adobe xd and that's preventing your all apps purchase.

V

vatshaAuthor

Participant

I've canceled it already. It shows a "Canceled" tag over the plan under my account.

kglad

Community Expert

then procede with contacting adobe support to rectify.

jane-e

Community Expert

@vatsha

I've moved your post from Creative Cloud Services to Account, Billing, & Plan.

What happens when you click "View other plans"?

Jane

V

vatshaAuthor

Participant

Thanks for moving the post. I couldn't find the category there hence, selected different one. I'm seeing different plans upon clicking "View other plans". But, I only want to subscribe to "Creative Cloud All Apps" subscription.

jane-e

Community Expert

Hi @vatsha

You're welcome — we are happy to move posts to the best board and don't expect users to know how to navigate the Community Forums.

I don't know why your purchase of Creative Cloud All Apps is "not supported". You might try contacting Adobe Customer Care. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try these steps:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

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