Canceled my account with old billing info; can't get Adobe to charge the right info
My credit card was compromised recently, and I knew I wouldn't have a new card by the time Adobe was going to charge me for the next month of my subscription. Plus, considering I didn't really use it that much, I decided to cancel my Adobe CC account.
What I didn't realize is that Adobe charges an early-cancellation fee, and I only learned this once I got the first email about my payment not working (not working because Adobe still has my old, canceled credit card number). The problem is, when I go to change my payment method, I'm not allowed to, because I don't have an active Adobe CC subscription. There's no link to edit payment info if you don't have a current subscription.
I spoke to customer service via the live chat about this (I have the full transcripts), and I was eventually directed to a link where I could change my billing info. I put in my new payment info and thought everything was fine, but then I got another failed payment email a couple of days later. I spoke to customer service once again, and went through the same process. It doesn't seem to be working—I'm still getting failed payment notifications.
At one point, I received an email from one of the customer service reps saying this: "Edward, this is to inform you that we are unable to charge the early termination fee due to the error on your card. Hence, as one time exception we'll not charge the early termination fee." However, I just got my FOURTH failed payment email.
I really don't know what's left to do. Customer service seems unable to help me, and they're sending me mixed messages (failed payment vs. "we're not going to charge you"). What do I do?
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