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Carefree_Moonlightd5e8
Participant
September 15, 2026
Answered

canceled my plan, they have charged me two amounts

  • September 15, 2026
  • 11 replies
  • 44 views

Buenas tardes, hace días cancelé mi plan, me han cobrado dos montos, uno al que solicité y otro un monto sumamente elevado, no han pasado los 14 días y necesito mi reembolso lo más pronto posible, gracias.

    Correct answer Jeff_A_Wright

    @Carefree_Moonlightd5e8 I appreciate the update. It looks like your post has two different email addresses.

     

    This public discussion thread is using the email address that starts with D. Please use the account that starts with L to cancel the additional subscription.

     

    If you need help, then please don’t hesitate to reach out to us directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen. I don’t see any records of any attempts to ever reach us, ​@Carefree_Moonlightd5e8 so use a different device if you are unable to reach anyone at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

    11 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    September 15, 2026

    Thank you for posting, ​@Carefree_Moonlightd5e8.

     

    My apologies for any confusion you have encountered while managing your subscription. I am sorry for the frustration this situation has caused.

     

    I reviewed the account and can confirm that a new InDesign subscription was started on September 13.

     

    If you no longer need the subscription, please cancel it as soon as possible using the steps in the following document:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You can review Adobe's cancellation terms here:

    https://www.adobe.com/legal/subscription-terms.html

     

    Because the subscription was recently started, I recommend reviewing the terms and completing the cancellation as soon as possible.

     

    If you have any additional questions, please update this discussion thread, ​@Carefree_Moonlightd5e8.

    Carefree_Moonlightd5e8Author
    Participant
    September 15, 2026

    No se si se ha cancelado satisfactoriamente, intento y me bota de la pagina como si no existiera, deseo que me ayuden ya que me han descontado demasiado y nisiquiera llegue a usar el programa.

    kanikas28368183
    Community Manager
    kanikas28368183Community Manager
    Community Manager
    September 16, 2026

    Hi Carefree_Moonlightd5e8,

    I understand how frustrating this situation can be.

    We checked your account and can confirm that the InDesign subscription is still active and has not been canceled yet. Since the request falls within the 14-day cancellation period, you are eligible for a full refund once the subscription is successfully canceled.

    Please follow the cancellation steps provided in the link. If you're having trouble completing the process, try using a different browser, as that can sometimes help.

    If you run into any issues or need further assistance, feel free to reach out. We're happy to help.


    Thanks
    ^KS

    graphics_4075
    graphics_4075
    Inspiring
    September 15, 2026

    This is the forum for InDesign, you are better off posting here: https://community.adobe.com/account-payment-plan-4

     

    or by contacting Adobe Customer Support via email or chatbot: https://helpx.adobe.com/contact.html

     

    Good luck!

    Cheers
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