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Rocketman833
Rocketman833
Participant
June 14, 2026
Question

Canceled plan but still getting billed for AI Assistant

  • June 14, 2026
  • 1 reply
  • 6 views

I canceled my Acrobat plan but I’m still being billed $4.99 for the AI Assistant. I tried to cancel this too but the Confirm Cancellation option is greyed out. How can I get this off my account?

 

    1 reply

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity Manager
    Community Manager
    June 15, 2026

    Hi @Rocketman833
    We appreciate your reaching out. I confirm that AI Assistant for Acrobat subscription stands cancelled for your Adobe account.

    Let us know if you have any additional questions.

    ^Shivangi

    ^Shivangi
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