Canceled sub. because of fraund prevention

Hi, 
I recently got this email:

Dear TD....
We would like to take this opportunity to notify you that our fraud prevention specialists have detected fraudulent behavior in connection with your All Creative Cloud 100GB subscription. As a result, your subscription has been cancelled and access to all related Adobe apps and services has been blocked.
For more information, please visit our FAQ page.
Sincerely,
the original Adobe team

My sub. is currently canceled. I tried to reach support but nobody can assist me, always pass to the next person or giving fake email to ask etc. 

I've been working as an intern in Turkey for the last few months, and last month I needed an Adobe package, so I purchased a year's subscription in advance. I used it without any issues. I returned to the Czech Republic a 2 weeks  ago, and all the programs continued to work perfectly. However, last week I received this email stating that my subscription has been canceled. I am due to return to Turkey at the end of October for work and currently i have to use account from my colleaguee... 
Always when i reach to supports they pass to other guys, at the end the answer is same  „need investigate, before any action“ but as i see adobe already make the „action“

So what will happens next? Is a more thn weeks and nobody reach me...
From the history I have several purchases from different countries in Europe and I did not encounter a similar problem!
What happens to the 10 months remaining on the prepaid subscription?