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Anduta36
Anduta36
Participant
June 4, 2026
Answered

Canceled subscription but I am still charged

  • June 4, 2026
  • 1 reply
  • 10 views

Hi,

I subscribed a free trial for one week and then i cancelled the subscription one day before it expired .But adobe has taken the payment from my bank account 

    Correct answer Jeff_A_Wright

    Thank you for posting to this public discussion forum, Anduta.


    I am sorry for any confusion, but your subscriptions are still active. Please click on https://adobe.ly/4dQDMNf to speak with a member of our team who can help you process your cancellation and refund request.


    I am sorry that you did not find more value in our services.


    I don't see any records of any previous attempts to reach us, so use a different device to contact us at https://adobe.ly/4dQDMNf if you are unable to reach anyone, Anduta.


    For more information on the cancellation and refund process, see https://adobe.ly/4dZk0xF.


    Please update this public discussion thread if you have any additional questions. ^JW

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    June 4, 2026

    Thank you for posting to this public discussion forum, Anduta.


    I am sorry for any confusion, but your subscriptions are still active. Please click on https://adobe.ly/4dQDMNf to speak with a member of our team who can help you process your cancellation and refund request.


    I am sorry that you did not find more value in our services.


    I don't see any records of any previous attempts to reach us, so use a different device to contact us at https://adobe.ly/4dQDMNf if you are unable to reach anyone, Anduta.


    For more information on the cancellation and refund process, see https://adobe.ly/4dZk0xF.


    Please update this public discussion thread if you have any additional questions. ^JW

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