Answered
Canceled subscription but I am still charged
Hi,
I subscribed a free trial for one week and then i cancelled the subscription one day before it expired .But adobe has taken the payment from my bank account
Jeff_A_WrightCorrect answer
Community Manager
June 4, 2026
Thank you for posting to this public discussion forum, Anduta.
I am sorry for any confusion, but your subscriptions are still active. Please click on https://adobe.ly/4dQDMNf to speak with a member of our team who can help you process your cancellation and refund request.
I am sorry that you did not find more value in our services.
I don't see any records of any previous attempts to reach us, so use a different device to contact us at https://adobe.ly/4dQDMNf if you are unable to reach anyone, Anduta.
For more information on the cancellation and refund process, see https://adobe.ly/4dZk0xF.
Please update this public discussion thread if you have any additional questions. ^JW
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