Canceling and RePurchasing a Plan

Question

Hello guys,I've been using complete creative cloud apps membership for some time. I just saw an ad stating the November discounts and realized that I am paying more. I tried to purchase but it is not allowed. So I'm thinking to cancel my plan and purchase the same with the discount rate. Is it allowed, can I do that? Or is there any other method to get the better rate somehow?,Thanks in advance...

Peru Bob · Accepted Answer

Discounted rates are usually for a first time subscriber.

kglad · Answer

ie, read the fine print. if you're still uncertain, you can contact adobe support and confirm you're not eligible. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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