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H
HT.
Participant
August 13, 2020
Answered

Canceling Auto Renew

  • August 13, 2020
  • 3 replies
  • 1266 views

Hello!

I was wondering if anyone knew how to cancel the auto renewal?

I work at a company as a temp and ended up using my card to pay for Adobe Acrobat file converter for a whole year.

I'm not sure how long I will be with this company, and am afraid a year down the line I will forget and be charged the annual fee again. 

I looked it up and it said to do this you just need to cancel the subscription, but it also said that if you cancel it Adobe will just refund you the remaining months you had left on your subscription. Which is an asboulute no go since I've already been reimbursed by the company. 

Is there any way to do this without being refunded and ending the subscription all together? What would be the best course of action if that were not the case?

Thank you!

-HT

    Correct answer John T Smith

    >how to cancel the auto renewal?

     

    If you cancel now, the program stops working... so you need to set a reminder to cancel just before the end of your year

     

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -or Chat link https://helpx.adobe.com/contact/support.html

    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

    3 replies

    E
    ese5CA0
    Participant
    December 1, 2022

    I mean the answer is correct, but it´s wrong from Adobe to not have an option to DISABLE AUTO RENEWAL, like any other subscription model.. BAD ADOBE, BAD!

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 1, 2022

      @ese5CA0 ,

       

      agree.

        N
        Nora34485205sewu
        Participant
        December 28, 2023

        I have been reading for the past hour where people have been pleading for the option to turn off auto renew so they don't have to remember on the last month. A year is a long time to remember! As far as I can see, people have been arguing this point since 2013!

         

        [Edited by moderator]

          E
          ese5CA0
          Participant
          December 1, 2022

          This is so wrong

            John T Smith
            Community Expert
            John T SmithCommunity ExpertCorrect answer
            Community Expert
            August 13, 2020

            >how to cancel the auto renewal?

             

            If you cancel now, the program stops working... so you need to set a reminder to cancel just before the end of your year

             

            To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
            -or Chat link https://helpx.adobe.com/contact/support.html

            -click the chat icon at the bottom right of the page to open a chat session
            -the chat icon looks like '3 dots inside a circle' at the lower right
            -type AGENT into the chat window to connect directly to a person rather than the AI
            Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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