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J
Jacob_Hudon
Participant
June 6, 2023
Answered

canceling issue

  • June 6, 2023
  • 1 reply
  • 239 views

I am writing to address an issue I encountered with my Adobe Creative Cloud subscription. A month ago, I received a promotional code that granted me a one-month free trial of Adobe Creative Cloud. However, upon reviewing my recent emails, I discovered a problem with my billing. It appears that the free trial has ended, and I have been charged $70 CAD for a full month of service.

I must clarify that I intended to cancel the subscription before being charged, as I did not wish to continue using the service. However, when I attempted to cancel, I encountered an obstacle. The cancellation process required me to "provide a valid payment method," which led me to enter my banking information through PayPal. Immediately after entering the details, I was billed for a full month of Adobe Creative Cloud, which was not my intention.

Upon realizing the charge, I promptly navigated to the cancellation tab in an attempt to request a refund since I did not want to proceed with the subscription. To my surprise, the cancellation process displayed a fee of $360 for cancellation, which I cannot afford at the moment. I am unable to pay such a substantial amount, especially considering I did not intend to continue using the service.


can i be refund, i cant find any help and assistance to my problem

This topic has been closed for replies.
Correct answer kglad

contact adobe support and explain your situation (again). there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

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1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 6, 2023

contact adobe support and explain your situation (again). there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

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