Skip to main content
Participant
June 13, 2022
Question

Canceling my plan

  • June 13, 2022
  • 1 reply
  • 225 views

Hi,

I have had money taken from my account for several years from Adobe. I cannot find a single email address or Adobe account with any subscription or purchase of any kind. I would like this money to stop being taken from my account and ideally I would like a refund.

This topic has been closed for replies.

1 reply

Kanikas
Legend
June 13, 2022

Hi there, 

 

Have you been receiving emails from Adobe? Try using the email ID on which you receive emails. 

To get complete information of your Adobe account, kindly get in touch with our support team here:https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Hope this helps! 

 

Thanks 

Kanika 

 

 

Participant
June 13, 2022

Yes I have tried using my email ID. The only support option available to me are the forums so that is where I am trying to get support

Peru Bob
Community Expert
Community Expert
June 13, 2022

Make sure to sign in to your Adobe account first and allow popups on your browser:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html