Canceling subscription

Question

Hi,

Looks like I slightly missed the 14 days frame that I had for a trial which makes it impossible now to cancel subscription without a fee. Any chance I can still resign? How can I contact real Adobe people, not the chat bots? I had ambitious plan to create a logo but no chance I can do it

BTW what is the point for charging fee after resigning which results in taking my access away to the apps? If you want to charge me for +/- 6 moths period at least keep the access for this time lol

Regards

Matt

John T Smith · Answer

Nobody here in a public forum can see your account information
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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