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3 replies

gupta shivangi
Legend
May 5, 2025

Hi @Gabriely_Vitoria4968,

Thanks for reaching out. I checked your account details however I could not find any subscription associated with it. Did you make the purchase using a different email address?

Let us know.
^Shivangi

kglad
Community Expert
Community Expert
May 5, 2025

check your account, https://account.adobe.com

 

does it show you have no plans?

Dave Creamer of IDEAS
Community Expert
Community Expert
May 3, 2025

Did you cancel it? It won't cancel itself automatically. 

You may want to post in the Account, Payment, & Plan forum.

 

David Creamer: Community Expert (ACI and ACE 1995-2023)