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Participant
August 15, 2026
Question

cancellaing the adobe for enterprise account i created even though it says i dont have administration access

  • August 15, 2026
  • 2 replies
  • 6 views

Hi! I’m hoping someone can help me figure out how to cancel an Adobe free trial before I’m charged.

I previously had access to the full Adobe Creative Cloud suite through school  while I was a student. That access has since ended. I was trying to make sure I could access/back up some of my files, so I created an account/profile and started a free trial for an Adobe Creative Cloud for Enterprise/Teams annual plan. I personally started the trial and entered my own payment information.

The problem is that I cannot find any way to cancel it. When I go through my Adobe account, there is no option to cancel the plan. When I try to access the Adobe Admin Console, it says that I do not have access and that I need to contact my administrator.

I’m confused because I am the person who started this new trial and entered the payment information, so I don't know who the "administrator" would be. I’ve also tried going through Adobe Support, but it continues to direct me to contact my administrator, so I seem to be stuck in a loop with no way to actually contact support or cancel the trial.

Is there another way to contact Adobe Customer Care or have this trial canceled when I don’t have access to the Admin Console? I just want to make sure the trial is canceled before it converts to the paid annual subscription.

Any help with who I should contact or how to get around the administrator requirement would be greatly appreciated. Thank you!

    2 replies

    Peru Bob
    Community Expert
    Community Expert
    August 15, 2026

    Make sure that you are signed in to the correct Adobe account.

    John T Smith
    Community Expert
    Community Expert
    August 15, 2026

    This is a public forum, not Adobe support... other users can't see your account to help
    This is the correct way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?