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happy_kida8e6
Participant
October 5, 2026
Answered

Cancellation

  • October 5, 2026
  • 3 replies
  • 19 views

I had signed up for the free trial.

I only had one small task that has been completed. I now want to cancel, but there is no option to do so where I should see the “manage plans” field. It is not there.

 

I have searched online and my account page shows the product and trial, nothing else. “Contact Adobe Support” also just resends back to the account page. Any suggestions?

Correct answer happy_kida8e6

Thanks for the reply, the issue was dealt with through Adobe support chat. Job done.

3 replies

happy_kida8e6AuthorCorrect answer
Participant
October 5, 2026

Thanks for the reply, the issue was dealt with through Adobe support chat. Job done.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 5, 2026

thanks for the update.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 5, 2026

make sure there’s no payment issue (and, if there is, fix it - https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html) and try using a mobile phone's updated non-opera browser with wifi disabled to cancel.

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