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Participant
June 9, 2021
Question

Cancellation

  • June 9, 2021
  • 1 reply
  • 140 views

Hi community,
I have a strange situation here and feel really dumb because of it. Just now I opened an Adobe Account using a temporary email adress. But during the setup progress, I acidentally closed that window, so now I have no access to the email anymore. But I can't log into my Adobe Account either, because it wants some code to confirm my identity first, which it sends to the email adress, which i can't access.
Sooo... how can I either access or cancel that account (I have both the email & password for the acount)? I don't want them to start booking a subscription fee...

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1 reply

Peru Bob
Community Expert
Community Expert
June 9, 2021

Please go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html