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Participant
December 11, 2021
Question

Cancellation

  • December 11, 2021
  • 1 reply
  • 211 views

I have no cancel button on my Plans page within my adobe account so if you could please cancell my account that would be great as I have switched my account 

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1 reply

John T Smith
Community Expert
Community Expert
December 11, 2021

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
-do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
--this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Participant
December 11, 2021

The management plan button does not come up on adobe account plans section so I am unable to reach the cancel button. I have tried different web browsers, always allowed cookies, tried  calling, emailing, and haven't heard anything from Adobe so I am lost on what I should do. I am using another account now due to work so I wish to cancel this one. 

LinSims
Community Expert
Community Expert
December 13, 2021

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

John has provided you with the contact options for Adobe customer support through either the chat function or by phone. 

 

Beware of anyone contacting you by email, as they are scammers. Adobe does NOT provide support through email.