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Cancellation

Forum|Forum|3 years ago
February 3, 2023
3 replies
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HI, I bought the plan for InDesign and I wanna cancell it.

When i'm trying to do that i'm getting a notice says that i'll be charged an earlly cancellation fee - 407 NIS!!!

That's crazy I need to pay 100 dollars for cancelling this plan

Thats a lot of money for me.... 😕😕

Please help me find out how to contact Adobe service or how can i deal with this problem

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Correct answer Rashmi27002770wxve

Hi there,

We appreciate you writing in. Happy to help!

We have checked your account and we see that you have an active InDesign subscription under the email address associated with the community.

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Since, this is a community forum, we would request you to contact our Customer Support team for any further queries related to billing or refund and you will get all the help you require in order to resolve the issue.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

Abambo

Community Expert

Click the “learn more” on your screen to get further information on the early cancellation fees. You could also have taken a monthly plan, that is pricier, but can be cancelled for each end of the month. You have decided for an annual plan, paid on the month. Early cancellation requires you to pay half of the remaining due.

For a solution, contact Adobe customer care as indicated.

ABAMBO | Hard- and Software Engineer | Photographer

kglad

Community Expert

those cancellation terms were explained when you started your subscription. by choosing the lower monthly cost annual plan, you agreed to a one year commitment that would entail a penalty (=1/2 the cost of the remaining months of your commitment), if you cancelled early.

so make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

R

Rashmi27002770wxve

Correct answer

Community Manager