Participant

Answered

Cancellation

Forum|Forum|2 years ago
January 7, 2024
7 replies
3771 views

Hello all,

I am trying to cancel my current plan, but I get an error "unable to load data". I suspect this is because there is no payment method linked to my account, however I may be wrong . This is my final month of Substance 3D for Students and Teachers plan and would like to cancel it before it (potentially) auto-renews. Does anybody know what happens in case I am unable to cancel it before the deadline? Will Adobe just cancel my subscription or do they charge me through some other means (e.g. phone number or maybe they charge the university which afterwards charges me for the amount)?

Thanks in advance

Correct answer kglad

if you fail to cancel, your subscription will automatically renew.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

L

lakia377514345kxu

Participant

I want to cancel my plan and receive my refund I just wanted the trail

M

Manan Joshi

Community Expert

Hello @lakia377514345kxu,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

R

Ruby367020210kzf

Participant

Please cancel this 7 day plan

kglad

Community Expert

@Ruby367020210kzf

no one can cancel for you via the forums. you must contact adobe support.

again, there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

L

Love36275426miyo

Participant

I found that Adobe kept charging me after cancelling. I had to file a bank fraud claim and block them. Additionally, Adobe wouldn't typically even work. So for $20/month for something that doesn't work, and then won't let you cancel, and even when you do, still charges you... I find other options that are not predatory. The corp greed is very apparent. Careful out there!

M

Marc364650666sfx

Participant

I wish to cancel my $19.95 monthly subscription at once! The product failed me last week when I was depending on it to process an important contract I was working on.

Specifically, I was trying to save a PDF as a Word doc, but all I got was a bunch of garbeled text with both .doc and .docx formats.

I tried to get help, but it was AI that goes nowhere. I requested a representative, but got more of the same AI crap.

I wish to cancel now, but absolutely refuse to pay your early cancellation extortion fee of $79.95

[abuse removed by moderator]

kglad

Community Expert

@Marc364650666sfx

contact adobe support* unless you still want help with acrobat pro. help for acrobat pro (from real people) is available from experts on the adobe forums.

*

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

K

Kelly28896512ui6w

Participant

Please cancel my plan.

kglad

Community Expert

@Kelly28896512ui6w

no one can cancel your plan for you. you must do it yourself.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

M

Mona35456402b2ij

Participant

I am trying to cancel my current plan, but I get an error

kglad

Community Expert

@Mona35456402b2ij

contact support then

Shivangi_Gupta

Community Manager

Hi @Adnan28412693omjk,

Did you follow the steps listed in the article shared by @kglad above for cancelling the subscription? Please try doing it after signing out and signing back into the app.

Let us know how it goes.

Regards,

Shivangi

N

n_3345

Participant

your company should be ashamed in 2025 making it this hard to cancel. You are a shameful buisness. I will never spend money on your products again.

kglad

Community Expert

@n_3345

it's not difficult. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

kglad

Correct answer

Community Expert

if you fail to cancel, your subscription will automatically renew.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.