cancellation

Hi @cynthia34849591fq2d,

We're sorry for the experience you've had. We checked your account info and found the subscription has been cancelled on January 21, 2024 and the the term will end on February 15, 2024.

We understand that the process was not all sunshine and rainbows for you. We apologize again for the experience.

Regards,

Shivangi

To add to the earlier suggestions, the only way to get the plan cancelled and talk about refund is through Adobe support so don't stop untill you get a resolution. Waiting for a resolution by posting on a public forum like this would only make you lose more money.

-Manan

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.