Cancellation

Forum|Forum|1 year ago
June 7, 2024
3 replies
524 views

Hi, I proceeded with an Illustrator free trial but I wouldn't say I liked it. However, I forgot to cancel the trial. So, when I realized, it was too late now, I could not manage my plan to cancel because it said I had a billing issue and updated my payment first. The question is "Should I leave it behind because the card I linked to has no money inside? (which I think it not a smart move though) Or should I pay it first and then cancel it?

Please help me, I'm so stressed right now.

How-to

This topic has been closed for replies.

Correct answer it me37894595dcs9

Thank you so much. I already find the way to cancelled it. Thanks for your advice.

I

it me37894595dcs9AuthorCorrect answer

Participant

Thank you so much. I already find the way to cancelled it. Thanks for your advice.

kglad

Community Expert

you're welcome.

gupta shivangi

Legend

Hi @it me37894595dcs9,

I can see that you cancelled your subscription for Adobe Illustrator. Let us know if you still have any questions.

Best,

Shivangi

kglad

Community Expert

contact adobe support. they may be sympathetic and allow you to cancel without messing up your credit for 7 years.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded