Cancellation

Forum|Forum|1 year ago
April 21, 2025
5 replies
400 views

Hey, so i wanted to cancel my plan but the cancellation fee is too high. I'm a broke college student whom is also paying for hospital bills. Anyone know how i can get a free full refund ? 😭🙏

gupta shivangi

Legend

Hi @alys_9066,

We appreciate your reaching out. I checked and found that you have an annual subscription for Adobe After Effects. We could provide full refund if the cancellation is made within 14 days.
Unfortunately, your subscription is more than a month old. There could be some early termination fees applied if the cancellation is done. You may check the details here: https://adobe.ly/4iuoVqG

Let me know if you have any questions.
^Shivangi

A

alys_9066Author

Participant

hi, it kind of helped. i just can't afford it at all, the card will decline next time and i haven't used it at all this month. it's also a stolen card so im trying to cancel it 😭

Jeffrey_A_Wright

Legend

Alys, I am sorry that you are not finding value from your subscription. Please see https://adobe.ly/4lHyMwc for information on the fees that will be applied when canceling an annual membership. You can use the steps listed in https://adobe.ly/3RsNNUM to complete the cancellation process. ^JW

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)