Cancellation

Forum|Forum|11 months ago
May 2, 2025
2 replies
279 views

Hi it wont let me cancel my subscription and keeps telling me i have to pay for it but i have tried to cancel it

New user

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download & install">

Jeffrey_A_Wright

Legend

Nia, I am sorry, but a refund is only available for the first 14 days of a subscription. Please see https://adobe.ly/3RLGGH7 for a timeline of when a refund is available. ^JW

N

nia_osepashvili4935Author

Participant

I accidentally subscribed to it I didnt mean to and then i found out i did when i got the notification i dont know what to do as i dont use the app so I dont want to pay for something that im not using

Jeffrey_A_Wright

Legend

I am sorry, Nia, you can find information on how to add your payment information, to pay for the services you have utilized, at https://adobe.ly/4jYn6TZ. Once you have paid for the services rendered, you will then be able to complete the steps listed in https://adobe.ly/3Z2Lb43 to cancel the subscription. ^JW

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