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sherrie_2915
Participant
November 13, 2025
Question

Cancellation - Addl charges

  • November 13, 2025
  • 1 reply
  • 44 views

I am trying to reach someone at Adobe about the recent charges to my account.  I have attempted to cancel this service however my account says no paid subscription yet my card is being debited $29.99. I need to get this stopped.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 13, 2025

    start here to find the account being billed, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

     

    then check that account, https://account.adobe.com

    what's it show?

    eg, any payment problems,?
    more than one subscription?
    only the plan(s) you want?

    S
    sherrie_2915Author
    Participant
    November 13, 2025

    Thank you. I used the link and it shows the charge, however I am not seeing any subscriptions.

     

     

     

    ver there is no plan currently enrolled.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 13, 2025

    did you use a different account where the account name is redacted?

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