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Fearless_Zephyr9465
Participant
August 10, 2025
Answered

Cancellation AI Assistant

  • August 10, 2025
  • 3 replies
  • 407 views

Hi all,

 

I cannot cancel the subscription I accidentally made to the wrong product as you can see below.

 

AI Assistant was purchased today (10/08/25) < Australian time.

 

 

For some reason it's instantly saying I have 0 days remaining. It works fine up until I need to provide 1 reason for cancelling the subscription.

 

Then it keeps erroring out. Been like this since the purchase happened approximately 2 hours ago.

 

 

Tried both on Mobile Data, then on my Computer internet.

 

What's hilarious is the responsiveness of the process leading up to clicking 'Continue' when ticking one of the boxes. Everything is fast and smooth, then suddenly, the website crashes. Now I'm reading into allegedly Adobe is notorious for not allowing cancellations.

 

Is this true? Or will you come to save the day and fix this by ending my subscription. I guess time will tell whether I re-subscribe to the actual service I ended to do or if I need to go to my bank and block any attempts of you withdrawing via my Paypal.

 

    Correct answer Jeffrey_A_Wright

    @Jeffrey_A_Wright 

     

    there's a problem on adobe's end.


    I understand, Kglad, opening a support case would be the best way for individuals to resolve any account-related errors, if it is not due to one of the previous issues with browsers, networks, or pop-up blockers that could prevent interacting with account details. Thanks for suggesting the mobile browser suggestion previously! ^JW

    3 replies

    ellisb85178940
    ellisb85178940
    Participant
    November 10, 2025

    Hi there,

    Adobe is starting to scam people and sneak in monthly charges. Make sure you screenshot all convos with Adobe from now on - they are offically scammers now. Would also recommend reporting this incident to the Better Business Bureau and if you're government has it, you can report as a fraud or cybercrime as well.

    Just dealt with this today. BBB review has been filed and my goverment report is on standby if my full refund is not given. I will also be reporting this to my credit card company.

     

    Stay safe out there!

    F
    Fearless_Zephyr9465Author
    Participant
    August 11, 2025

    checked this morning and it worked seamlessly. I have finally successfully unsubscribed.

     

    not sure what the problem was but only today was it allowing me to do so.

     

    what knob(s) did you guys switch off/on?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 11, 2025

    @Fearless_Zephyr9465 

     

    thanks for the update.  hopefully it was fixed for everyone.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 10, 2025

    with your mobile browser did you have wifi disabled?

      F
      Fearless_Zephyr9465Author
      Participant
      August 10, 2025

      Yep.

       

      Nothing changed. Still the same unable to load data page.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 10, 2025

      you need to wait until monday am pst for an employee to tell you the next step.

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