Cancellation and fees

If you're  being charged cancellation fees, that means you agreed to a 1 year commitment. It's the same with lease and data plan contracts.  To avoid paying penalty fees, wait until your 12th month to cancel.

This pandemic is not going to last forever.  In the meantime, you might want to defer your monthly payments for a couple of months until you get back into full operational mode.  But that's handled on a case-by-case basis with Adobe Customer Care Agents.

Log-in to your account below to find out what you have and when it expires.

https://account.adobe.com/plans

Scroll down to Support > Contact Adobe on the same page.

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NOTE: The pandemic is effecting all sectors. There are fewer Adobe agents available and wait times are longer than normal.

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

You bought a one year contract to use the programs... an early cancel has a fee of 1/2 of the remaining contract

Contact support (this is a public forum with other users) and explain your situation... I have read that while it is NOT the official policy, Adobe MAY work with you if you need to cancel due to being out of work because of the Coronavirus

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
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Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730