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Amy33087586eej7
Participant
November 13, 2023
Answered

Cancellation and refund

  • November 13, 2023
  • 3 replies
  • 766 views

Hi,

 

I only needed to use adobe for one day so did the trial but now it's saying I am signed up for the annual program and it's charging me 30 a month and won't let me cancel unless I pay a large amount.

can you please help me get the charges refunded and it cancelled?

    This topic has been closed for replies.
    Correct answer Shivangi_Gupta

    Hi @Amy33087586eej7,

    We appreciate you contacting us. We checked and found that you have Adobe's subscription from last 3 months. The free trial lasts for 7 days. In case you forget to cancel the trial, you are entitled to get the refund within next 7days.

    You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    Let us know if you have any questions.

    Regards,

    Shivangi 

    3 replies

    M
    ma._salve_2491
    Participant
    September 8, 2024

    I did not use adobe account but they collected me an amount of 1,450 php. Can you please help me get the charges refunded and cancelled my subscription.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 8, 2024

    @ma._salve_2491 

     

    contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    November 14, 2023

    Hi @Amy33087586eej7,

    We appreciate you contacting us. We checked and found that you have Adobe's subscription from last 3 months. The free trial lasts for 7 days. In case you forget to cancel the trial, you are entitled to get the refund within next 7days.

    You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    Let us know if you have any questions.

    Regards,

    Shivangi 

    A
    Amy33087586eej7Author
    Participant
    November 16, 2023

    Thank you!

    Are you able to do this for me from your end?It's not letting me do it saying I have to pay the whole year subscription to cancel it 

     

    thank you 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 16, 2023

    @Amy33087586eej7 

     

    you can cancel with penalty which is 1/2 the cost of the remaining subscription (or ~4 months).  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 13, 2023

    you should have payed attention when starting that trial. what you're seeing now was stated and agreed to, by you.

     

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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