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calm_wanderlust7323
Participant
September 8, 2026

Cancellation and Refund - orphan account

  • September 8, 2026
  • 3 replies
  • 8 views

I am being charged for Adobe accounts but only need one. On June 8, 2026, my account 1 <removed-kglad> stopped working. I started using the <removed-kglad> account 2. I have been being charged for both accounts. I tried to cancel the yahoo account but they want charge me $279.96. Can you help continue one account and not pay the early cancellation fee?

    3 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 9, 2026

    don’t post personal info in these public forums.

    kanikas28368183
    Community Manager
    kanikas28368183Community Manager
    Community Manager
    September 10, 2026

    Hi calm_wanderlust7323, We're sorry to hear about this experience. We understand how frustrating it can be to see charges on multiple accounts.

    Since this situation involves billing and account-specific details, we recommend contacting Adobe Support directly for further assistance. They can help review the charges and identify the accounts associated with them.

    Please use the link to contact Support.

    We hope this gets resolved quickly for you. Let us know if you have any other questions.


    Thanks
    ^KS

    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    September 9, 2026

    You will have to contact Adobe Support and see if they can offer something. Ideally the way to go about such changes is to get them done via support

    -Manan
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