Cancellation and refund query: Adobe Creative Cloud Pro

Question

I cancelled my Creative Cloud Pro subscription (Cancellation Number: AB08238003264CAU) on 20 JUL 2026. As the Annual subscription (prepaid) was renewed on 19 JUL 2026, and then cancelled on 20 JUL 2026 this puts my cancellation well within the 14 day refund policy period.

Since the cancellation, I have not received any further updates or confirmation regarding my refund, and would like to confirm a date when my funds will be refunded to my payment method.

REF: https://www.adobe.com/au/legal/subscription-terms.html Annual Contract, prepaid - “If you cancel within 14 days of your initial order, you’ll be fully refunded.”

kanikas28368183 · Accepted Answer

Hi TZEL,

I understand this may be disappointing. I can see that your Creative Cloud Pro subscription is currently being canceled.

As the 14-day refund policy applies only to new subscriptions, a refund is not available in this case. Your subscription will still be canceled successfully.

I appreciate your understanding. If you have any other questions about your subscription, please feel free to ask.

Thanks
^KS

kglad · Answer

that’s not the cancellation period is a trial period. 1+ year falls outside that.

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