Cancellation and refund request

Question

Good morning,

I downloaded the app not realizing that I would be charged for the year. I am within the 14 day cancellation window and would like to cancel and request a refund. I used the app as a one time thing and did it realize that I would be charged.

Thank you!

ShivangiGupta · Accepted Answer

Hi @beautiful_focus2d51,Thank you for reaching out. I understand you'd like to cancel your Acrobat Premium subscription.I can see that the subscription was purchased through Apple/iTunes. Since purchases made through Apple are managed directly by Apple, you'll need to contact Apple Support for assistance with cancellation.You can also refer to this article for more information: https://helpx.adobe.com/acrobat/mobile/subscription-refunds/about-refunds.htmlIf you have any other questions, please feel free to reach out. We're happy to help.^Shivangi

Manan Joshi · Answer

Cancel you sub by following the instructions given at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

Refunds are automatic and processed in 14 business days provided you fulfil the eligibility for refund. For refund rules see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

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