Cancellation charges for something I didn’t knowingly sign up for

Question

I signed up for a free trial of Adobe Acrobat Pro. I do not remember ever agreeing to a separate subscription for AI Assistant Plus, and I would never have intentionally signed up for it.

I cancelled Acrobat Pro and received confirmation that my subscription would end on 4 October 2026.

However, on 2 November, I was charged €6.19 for AI Assistant Plus. I only then discovered that cancelling Acrobat Pro had not cancelled this additional subscription. Adobe is now also asking me to pay a cancellation fee. This is extremely misleading.

It seems that AI Assistant Plus is added during the original free trial sign-up without realising you are agreeing to a separate paid subscription.

Can you explain how I supposedly agreed to this separate subscription, refund my €6.19 and cancel this AI Assistant Plus without any cancellation fee.

Manan Joshi · Accepted Answer

These two are different subscriptions and need separate cancellations. For refund rules and cancellation fees see the following article

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

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