Participant

Answered

Cancellation confirmed but no option to request refund?

Forum|Forum|17 hours ago
July 11, 2026
5 replies
37 views

I followed the steps to cancel my subscription after my annual plan automatically renewed today. I am within the 14-day full refund window, but I have not been given the option to get my refund, as my account is showing my subscription expiry as 11 July 2027. I cannot find another way to contact you as the phone lines keep cutting me off.

I am requesting a full refund within my 14-day cancellation window under UK consumer rights. Please can you confirm this is being processed?

Correct answer kglad

@tsabre

again, you need not request a refund. it’s automatic.

but you should confirm you cancelled everything you wanted to cancel, https://account.adobe.com

Nancy OShea

Community Expert

If you’re eligible for a refund, it’s automatically sent within 14 days of cancellation.

Nothing more is required.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

T

tsabreAuthor

Participant

Thank you all for the replies. Apologies, I know this is not Adobe support, but I was not getting through on the phone and no webchat options were showing up for me. Appreciate your help, I think it is now being sorted out.

kglad

Community Expert

@tsabre

p.s refunds are automatic (if you qualify for a refund). they need not be requested.

Peru Bob

Community Expert

If properly cancelled, refunds are issued within 14 days.

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

John T Smith

Community Expert

This is a public forum, not Adobe support... other users can't help
This is the CORRECT way to contact support
https://helpx.adobe.com/contact.html?rghtup=autoOpen

- and enter AGENT in the box asking How can we help you?

T

tsabreAuthor

Participant

Thank you for the chat link, it wasn’t coming up anywhere on the site when I was searching for a way to contact support.

kglad

Correct answer

Community Expert

@tsabre

again, you need not request a refund. it’s automatic.

but you should confirm you cancelled everything you wanted to cancel, https://account.adobe.com

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