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Participant
October 20, 2025
Answered

Cancellation failed

  • October 20, 2025
  • 2 replies
  • 134 views
  • I cancelled my prescription before trial ended and got a e-mail with confirmation but I just noticed that montly payment still had been done for two months. What do I do? Who should I container?
    Correct answer Shivangi_Gupta

    Hi camilla_2143,

    We appreciate you reaching out. As per your account details, you have an active plan for Adobe Acrobat Pro. This is the reason you are seeing those charges. 

    You can follow the link shared by the expert above to know more about your account details.

    You can cancel your plan as mentioned in this article: https://adobe.ly/4oxoEXB

    Before proceeding, please check this article to know about the subscription terms: https://adobe.ly/43ucbLX

    Let me know if you have any questions.


    ^Shivangi

    2 replies

    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    October 20, 2025

    Hi camilla_2143,

    We appreciate you reaching out. As per your account details, you have an active plan for Adobe Acrobat Pro. This is the reason you are seeing those charges. 

    You can follow the link shared by the expert above to know more about your account details.

    You can cancel your plan as mentioned in this article: https://adobe.ly/4oxoEXB

    Before proceeding, please check this article to know about the subscription terms: https://adobe.ly/43ucbLX

    Let me know if you have any questions.


    ^Shivangi

    Participant
    October 21, 2025

    My issue has been solved via Adobe Help Center, thank you. 

    Community Manager
    October 21, 2025

    Perfect! Thanks for keeping the thread updated.

    ^Shivangi

    kglad
    Community Expert
    Community Expert
    October 20, 2025

    check your account, https://account.adobe.com

    what's it show?

    eg, any payment problems,?
    more than one subscription?