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Bruce826
Participant
March 5, 2018
Answered

Cancellation fee?

  • March 5, 2018
  • 3 replies
  • 957 views

I started a month to month membership of the Creative Cloud base plan(9.99 a month) in September 2017. I went to cancel is as I'm not using it enough to warrant the subscription. When I view my current plan it says "Creative Cloud Photography plan(one-year)." When I go to cancel it I'm now greeted with a notification that I have to pay a cancellation fee for the remaining time on my "contract" for $32.70.

A contract which I was never aware of as when I signed up it stated it was a month to month plan. Was this something that has changed? Did I misunderstand something when I signed up? And if it is a one year contract it would end in September then why would the remainder only be $32.70? It is unfortunate in any case and extremely frustrating that simple things like these aren't clear to customers.

    This topic has been closed for replies.
    Correct answer kglad

    @Shannon29140185a465 

     

    they won't sue you, but your account may go to collections and you'll have that on your credit report.

     

    it would be better to, at least, explore what adobe support says. there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    3 replies

    C
    capainter
    Participant
    June 7, 2021

    So, Adobe charged an early cancelation fee of $41 dollars.  Hope your company goes under... Products and service are substandard. 

      C
      capainter
      Participant
      June 7, 2021

      Get Davinci Resolve, it free and better product !!  This product keeps crashing !! 

      B
      Bruce826Author
      Participant
      March 9, 2018

      I guess I'll assume you I won't be able to cancel without cancellation fees or sign up for a monthly plan at 9.99. Sad.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      March 5, 2018

      Did you read the Subscription Terms before you clicked to agree to the purchase? https://www.adobe.com/misc/subscription_terms.html

      B
      Bruce826Author
      Participant
      March 5, 2018

      Yes. Nowhere did it clearly state that there was any sort of contract, only that it would be a month to month subscription that I could cancel at any time. Beyond that, I think it to be a bit disingenuous to not clearly state that to the customer in the first place even outside the subscription terms.

      Is there no way to have a month to month subscription at $9.99 without signing up for a year? I don't even find the option for it anymore on the website. Is there any way I will be able to cancel my "contract" without cancellation fees that I wasn't notified or aware of? On the occasion I can actually connect with "support" I don't really get much input. If not, I'll likely still cancel and seek a different software.

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        March 5, 2018

        Some subscriptions are monthly, most are annual with monthly payments

        Monthly instead of Annual https://forums.adobe.com/thread/1926342

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