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lenni289576600m9o
Participant
March 20, 2023
Answered

Cancellation fee

  • March 20, 2023
  • 2 replies
  • 571 views

I have a subscription that I want to cancel as I am going on holidays for a few months and wont be using it, but it is still asking that I pay $150 to cancel it!! thats way too much money. Does anyone know if it will be possible to cancel without the fee or if there is a support person that can help me. 

 

I refuse to pay my monthly fees when I wont be using the apps, I am paying enough for the use already, and I'm sure others would agree.

    This topic has been closed for replies.
    Correct answer Rashmi27002770wxve

    Hi there,

     

    We appreciate you writing in.

     

    For future reference please read the article to learn about cancellation terms for your subscription.

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

     

    Also as suggested by @kglad contact the Support team.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi Swain

    2 replies

    R
    Community Manager
    Rashmi27002770wxveCommunity ManagerCorrect answer
    Community Manager
    March 20, 2023

    Hi there,

     

    We appreciate you writing in.

     

    For future reference please read the article to learn about cancellation terms for your subscription.

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

     

    Also as suggested by @kglad contact the Support team.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi Swain

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 20, 2023

      you subscribed to an annual plan that has a penalty if you cancel early (=1/2 your subscription cost for the remaining months).

       

      if you want to discuss this wuth adobe support, contact them. there are 3 ways to contact adobe; chat, phone and twitter:

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      phone:
      https://helpx.adobe.com/contact/phone.html

      twitter:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

       

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