Cancellation fee

Forum|Forum|1 year ago
November 20, 2024
3 replies
658 views

I want to cancel my subscription which I've had for over 3 years, and I am being charged $72.46. Why is this so?

Correct answer Kanikas

Hi there,

I see that you have an active Adobe Acrobat subscription under the email that you are using with this account. If you cancel the subscription in the middle of the ongoing contract you will be charged a cancellation fee. We would suggest you to cancel while your subscription is due for renewal. You will get a renewal email.

Hope this answers your query.

Warmly

A

Anne5D8D

Participant

It's a horrific scam - I don't know any other system where when you pay monthly, for years, you still get charged a cancellation fee. I'm being charged £109.82 to cancel a monthly subscription I've had for three years. You also can't turn of auto renewal. So it's set a massive alert for a few months in the future or pay the hefty fine now. AND you don't even get access for those months you're paying for. I'm furious about this.

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad

Community Expert

but you can appeal to adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Kanikas

Correct answer

Community Manager

Hi there,

I see that you have an active Adobe Acrobat subscription under the email that you are using with this account. If you cancel the subscription in the middle of the ongoing contract you will be charged a cancellation fee. We would suggest you to cancel while your subscription is due for renewal. You will get a renewal email.

Hope this answers your query.

Warmly

W

Whimsical_Hero9264Author

Participant

Thank you.
How do I find out when my account is due for renewal?

John T Smith

Community Expert

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Account forum

A subscription renews automatically until you cancel

When you cancel after the renewal and before the end of the year you pay 1/2 of the remaining time

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