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S
sayedibrahim
Participant
July 8, 2020
Answered

cancellation fee

  • July 8, 2020
  • 4 replies
  • 475 views

i was told by online chat with adobe help line that i will not be charged for cancelation fee but stilll late in eveing cancelation fee of USD86.57 was take from the account.

 

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Correct answer Dj_Creative_enthusiast

Hi, 

 

Thank you for posting your query here.

 

As I understand correctly, you had a chat session with Adobe Support wherein it was confirmed that you will not be charged cancellation fee, however your account has been charged with a Cancellation fee.

 

Please do not worry, in this case kindly initiate a chat using the same Adobe account you were logged in earlier and Adobe Support Team can refer to the previous chat transcript and help in creating a manual refund request (as it was already confirmed earlier). 

 

Since this is a public forum, we do not have the access to your account information and cannot confirm the payment charges. Please Click on the following link : https://helpx.adobe.com/contact.html and intiate a chat with Adobe Support Team.

 

Thank you. 

4 replies

S
sayedibrahimAuthor
Participant
July 8, 2020

This is been resolved. Thank you 

D
Dj_Creative_enthusiast
Inspiring
July 10, 2020

Great to hear that it has been resolved.

 

Please take care! 

D
Dj_Creative_enthusiastCorrect answer
Inspiring
July 8, 2020

Hi, 

 

Thank you for posting your query here.

 

As I understand correctly, you had a chat session with Adobe Support wherein it was confirmed that you will not be charged cancellation fee, however your account has been charged with a Cancellation fee.

 

Please do not worry, in this case kindly initiate a chat using the same Adobe account you were logged in earlier and Adobe Support Team can refer to the previous chat transcript and help in creating a manual refund request (as it was already confirmed earlier). 

 

Since this is a public forum, we do not have the access to your account information and cannot confirm the payment charges. Please Click on the following link : https://helpx.adobe.com/contact.html and intiate a chat with Adobe Support Team.

 

Thank you. 

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
July 8, 2020

For refund rules, refer the following link
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

-Manan

-Manan
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