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syd5050
Participant
February 21, 2025
Answered

Cancellation Fee

  • February 21, 2025
  • 6 replies
  • 1652 views

Don't know where to leave a review so I'm leaving one here.

 

I wanted to get Adobe for a month to just test it out and see if I liked it but by the end of the month I wanted to cancel It but then was given a $99 early cancelation fee. Just because I didn't use this for a year I'm now being charged. This is beyond stupid seeing as I just wanted to test It out. Adobe is a money-hungry company that is way overpriced and I'm beyond livid. I'm a poor college student trying to get by and simply can't afford to deal with this. beyond disappointed...

    Correct answer Jeffrey_A_Wright

    @syd5050 sorry for any confusion; I can confirm that you have completed the cancellation process. You can find complete details about the timeline for cancellation charges at https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html. Student and Teacher plans are typically annual plans due to the hefty discount that is provided.

    You can find more information on the education discount available directly from Adobe at https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html.

     

    I recommend contacting your educational institution to see if they offer a plan for access to Adobe software and services. It may already be included as part of your tuition; if not, they may have a more flexible package to meet their students' needs.

    6 replies

    A
    Anonymous
    April 28, 2025

    Hey, I'm going through the same thing. Did you resolve the issue? 

    S
    Sasha.
    Participant
    April 28, 2025

    Nope, not yet.

    probably will have to pay $142 😞

    S
    Sasha.
    Participant
    April 22, 2025

    same thing... I got Adobe for one documnet and they charged me $142 (Annual membership).. i'm so mad. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 22, 2025

    @Sasha. 

     

    did you cancel at the end of your trial?

    S
    Sasha.
    Participant
    April 28, 2025

    No, I didn't. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 9, 2025

    ie, opt for the monthly plan if you think there's a fair chance you'll want to cancel at the end of that month and be unable to make that decision at the end of your trial+1 week (when you can cancel the annual plan and get a refund).

    M
    marc_4725
    Inspiring
    March 9, 2025

    Why didn't you read the 'terms and conditions' when you signed up for the free trials?

     

    Of course, you will legally owed to Adobe company for the fines if you are terminating the contract early. Hopefully you've learned a lesson here. You gotta be responsible for your own behavior, bro!

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    March 7, 2025

    @syd5050 sorry for any confusion; I can confirm that you have completed the cancellation process. You can find complete details about the timeline for cancellation charges at https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html. Student and Teacher plans are typically annual plans due to the hefty discount that is provided.

    You can find more information on the education discount available directly from Adobe at https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html.

     

    I recommend contacting your educational institution to see if they offer a plan for access to Adobe software and services. It may already be included as part of your tuition; if not, they may have a more flexible package to meet their students' needs.

    Rene Andritsch
    Community Expert
    Rene AndritschCommunity Expert
    Community Expert
    March 7, 2025

    You probably went for the Annual Subscription paid monthly, which is for a month the cheapest option. But it clearly states that if cancelled early that there applies a fee.

    Also there is a help article clearly outlining how the Creative Cloud subscription terms and refund policies work: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    The regular free test period for Adobe apps is 7 days and if you only want to pay for 1 month and then cancel without any fees being applied you have to choose the monthly payment. with this option you can cancel at any time – no fees applied. But of course it means you pay a higher monthly price.

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