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Anonymous
September 10, 2025
Question

cancellation fee

  • September 10, 2025
  • 1 reply
  • 118 views

Hello, I only accepted the free trial of Acrobat Pro and I do not wish to continue with the plan.

I have not made any payment and I do not want to update my payment method.

Please cancel my subscription immediately without any cancellation fee, as I never intended to commit to an annual plan.

1 reply

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
September 10, 2025

@45872827 

Refer the link for how to cancel your plan

How to cancel Adobe trial or subscription

 

See also https://www.adobe.com/legal/subscription-terms.html

Cancellation Terms:

You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable, and your service will continue until the end of that month’s billing period.

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
September 10, 2025

Hi tipos_2827,

 

We're here to help you. I see that you have an Acrobat pro subscription under the same ID as with the community. The subscription has some billing issues and you need to correct them before we help you cancel the subscription. Please login to your Adobe account and fix the billing issues. Please refer the steps shared in this link foe help: https://adobe.ly/47xW3w1;

 

Thanks 
^KS

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