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Participant
September 18, 2025
Question

Cancellation Fee

  • September 18, 2025
  • 1 reply
  • 46 views

This happened to me too...just got charged to cancel.  I get it that somewhere there were probably T&Cs, etc. and I own that I missed it or didn't understand the annual cost billed monthly.  I will say that is not a common pricing structure....usually an annual fee is billed in one amount  The issue really is more about what is reasonable for busy people to understand and how a company treats their customers.  Adobe makes amazing products and they shouldn't have to strong arm relatively small amounts of money out of their users.  I had an account for several months and enjoyed using it but just don't need it anymore.  At this point I'd rather just cancel than still be an adobe customer.  So they got $112 from me today but I will never never give them any more of my money.  The lifetime value of me as a customer going forward was certainly much higher than $112.

1 reply

kglad
Community Expert
Community Expert
September 18, 2025

you had the choice paying annual fee at one time or monthly.  and many plans have a monthly subscription.

 

they have different t&c.  you can check the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html