Cancellation fee

Question

hi community ,I'm writing to adobe request the cancellation of my After Effects subscription only — without the early termination fee.

I mistakenly subscribed to After Effects and forgot to cancel within the 14-day trial period. Since then, the charges have started, but I haven't been using the software at all.

Considering that I haven’t used After Effects and already paid for a couple of months, I kindly ask you to waive the cancellation fee and allow me to stop this subscription.

I’d truly appreciate your understanding and support

kglad · Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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