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A
Adam23049831b4fp
Participant
February 8, 2022
Answered

cancellation fee after 12 month period

  • February 8, 2022
  • 2 replies
  • 403 views

my account subscription is over 12 months old and i'm still being charged a cancellation fee of $150 australian, i will not being paying this fee as i have to cancel because i can't afford the subscription let alone 3 months worth of extra payments. can some one please contact me to rectify this thank you.

This topic has been closed for replies.
Correct answer LinSims

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 8, 2022

You must cancel during your 12th month, before your subscription renews... if you did not cancel, and your subscription automatically renewed, you need to do what LinSims said and ask support to help

 

>can some one please contact me to rectify this

 

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

    LinSims
    Community Expert
    LinSimsCommunity ExpertCorrect answer
    Community Expert
    February 8, 2022

    This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

    CHAT: Click the following to contact Adobe customer support staff for help:

    https://helpx.adobe.com/contact/support.html

    You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

    This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

    Click the chat icon at the bottom right of the page to open a chat session.

    If that doesn't work, try this link, which opens a chat window directly:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen


    PHONE: You can also search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html

    A
    Adam23049831b4fpAuthor
    Participant
    February 8, 2022

    Thank you, it was very helpful

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