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Nayli Adriana
Nayli Adriana
Participant
May 12, 2026
Question

Cancellation fee plan

  • May 12, 2026
  • 1 reply
  • 3 views

I’m on Adobe Creative Cloud (annual plan, paid monthly). I missed the 14-day cancellation window because I was in exam season, and I only needed it for school. Has anyone successfully gotten the early cancellation fee waived or reduced in this situation? What worked when you contacted support? HELP because i CANT afford it, im still a high schooler, and my family has financial problems.

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    May 12, 2026

    Thank you for posting to this public discussion forum, Nayli.


    Congratulations on completing your exams, Nayli, and I am sorry that they prevented you from ending your recent subscription commitment.


    I see that you have contacted us directly. Please use the steps listed at https://adobe.ly/42qJteh if you have any questions about your active support case ADB-45260824-P2P7 or any remaining concerns about charges or fees.


    Please be aware that any refunds issued will take up to 14 days.


    For more information on the cancellation and refund process, see https://adobe.ly/4u8Bj6z.


    Please update this public discussion thread if you have any additional questions, Nayli. ^JW

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