cancellation fees

Hi @Emilio33865358ipsd,

We understand your situation. As per your account info, the subscription has already been cancelled after 3 months and 11 days. 

Adobe offers complete refund if cancellation is done within 14days.

Did you contact the support team when you chose to cancel?

Regards,

Shivangi 

you can contact adobe via x and plead your case.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Hi,

Apologies for what you have been through. I hope things are better now. I reviewed the account you used to post here and found you have an individual subscription.  I will be moving this thread to the Account, Payment and Plan Community for further assistance.