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Ben5C5A
Participant
July 21, 2021
Answered

Cancellation fees! Deeply Misleading.

  • July 21, 2021
  • 3 replies
  • 1962 views

Not really a question. Just wanted to say that I don't really mind being charged a cancellation fee as long as it is EXPLICITLY acknowledged at the outset. Currently it's buried in the TOS and frankly everyone who built the system and everyone who uses it KNOW that this information is that which every user who is choosing between a yearly subscription and month to month.

 

I'll say it again: I understand that Adobe makes plans around revenue which yearly subscribers have committed to paying. That said, I would have chosen differently had it been explicitly acknowledged at the outset. 

 

They also know that no one has the luxury of being able to page through their 600 page TOS over a glass of wine.

 

Adobe knows this and I know this. Frankly this (as well as the total lack of human interaction in tech support) has really made me hate the company. And yes, a company with revenue in the BILLIONS can afford to waive it. They're milking people by intentionally misleading them and I hope to god someone sets up a class action lawsuit. Just saying.

 

Don't bother replying to my post as I'm venting and I have no interest in hearing about how I should have spent several hours of my life reading the TOS.

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Anthony, most of the discussions are from people like you who end up posting in the community instead of contacting our chat support team directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen to discuss any fees associated with the cancellation process discussed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html.  Please begin a chat session; our team looks forward to speaking with you!

     

    For future viewers of this discussion, I have locked this discussion and moved it to the Account, Payment, and Plan forum.

     

    Please initiate a chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so that any discussion about specific charges to your account can be conducted in a secure environment. If the chat window fails to open, then utilize a different device to start the chat session.

    3 replies

    A
    Anthony28623174kxmd
    Participant
    February 28, 2023

    I have fallen for this Adobe Plan trap also(charged $AUD359 early cancel fee!)
    Adobe have designed there subscription model to be this way to maximise profits.
    If the process is so clear and easy to understand then why is there so many complaints about this cancellation fee issue?
    I can see the Adobe minons have answered with their "have u ready the TCs"? Serious dont patronize your users.
    There is cleary a prolem with Adobes cancellation fee's and Terms and conditions otherwise there would not be so many post and threads on the internet in regards to this issue. Adobe is a monopoly and is platantly taking profits before it customers needs, simple as that!

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity ManagerCorrect answer
      Community Manager
      February 28, 2023

      Anthony, most of the discussions are from people like you who end up posting in the community instead of contacting our chat support team directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen to discuss any fees associated with the cancellation process discussed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html.  Please begin a chat session; our team looks forward to speaking with you!

       

      For future viewers of this discussion, I have locked this discussion and moved it to the Account, Payment, and Plan forum.

       

      Please initiate a chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so that any discussion about specific charges to your account can be conducted in a secure environment. If the chat window fails to open, then utilize a different device to start the chat session.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      July 22, 2021

      What does Annual mean?  1 year or 12 months, right. Nobody needs to go to law school to understand what Annual means.   If you had joined the costlier Monthly plan, you could quit whenever you want without a fee. So you pay a little more now or you pay a little more later.  In the end, it likely works out about the same.

       

      Nancy O'Shea— Product User & Community Expert
      ProDesignTools
      Community Expert
      ProDesignToolsCommunity Expert
      Community Expert
      July 24, 2021

      > "So you pay a little more now or you pay a little more later. In the end, it likely works about the same."

       

      Did the math, and the breakeven point between the two options works out to be at the six-month mark:

       

      Creative Cloud Annual vs. Monthly Plan: Which Should You Choose?

       

      So less than that, go month-to-month.  More than that, go annual.

        ProDesignTools
        Community Expert
        ProDesignToolsCommunity Expert
        Community Expert
        July 21, 2021

        Hi Ben,

         

        It's not 600 pages, and it doesn't take hours to read... For each type of subscription, it's just 4-5 short paragraphs:

         

        https://www.adobe.com/legal/subscription-terms.html

         

        Sorry if it wasn't clearer when you signed up. This is what it looks like:

         

         

         

         

         

         

         

         

         

         

        Clicking on "Subscription and Cancellation Terms" right before "Agree and subscribe" will pop up the exact relevant terms (those 4-5 short paragraphs) for the subscription being purchased.

         

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices