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Adrisel5F96
Participant
December 19, 2023
Answered

Cancellation for Adobe Stock

  • December 19, 2023
  • 2 replies
  • 425 views

Hello Everyone, 

So recently I've noticed I was getting charged twice for Adobe Inc and Adobe Stock. I went on my plans and realized I didn't have Adobe Stock on my creative cloud. I did some digging and I realized I had a purchase from Adobe Stock from 2021 for ten images. Still, I'm trying to find out how to cancel Adobe Stock since I'm being charged and I'm not even using it or have access to it. I've been to millions of forums and web pages and nothing seems to resolve this issue. If it's not Adobe Stock they change the name to Adobe Inc or Adobe Creative Cloud. I'm still being charged twice and would like to find a resolution for this without having to cancel my plan altogether. 

    This topic has been closed for replies.
    Correct answer John T Smith

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    or

    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    X (aka Twitter) tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 19, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    December 19, 2023

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    or

    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    X (aka Twitter) tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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