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Marina Domeni259333121ahm
Participant
September 2, 2022
Question

CANCELLATION FRAUD?

  • September 2, 2022
  • 1 reply
  • 171 views

HelloAdobe

Hello community

 

Thed 8th of August I have subscribed a fre subscription to test the Adobe products.

Not having found what I was searching for in terms of functionalities I cancelled my subscription immediately.

I got the message on the screen that subscription was cancelled but none email was received.

Than I got the first monthly invoice of 18,xx euros.

I oaied and today I discovered to hae suvscribed a full year subscription paln.

I than decided to cancel my plan and I got a surpise to be invoiced by 100 euros for leaving the plan early.

I found this quite criminale and illegal becuase just after subscribing the free plan I simply cancelled it almost immediately.

I would like to know what happen ad why I have t pay for a subscription that I have cancelled.

Than I will be happy to know if others fromhis community got into he same problems.

PS: I considered Adobe a serious company, now i doubt it is anymore!

      This topic has been closed for replies.

      1 reply

      thatsmauri
      Community Expert
      thatsmauriCommunity Expert
      Community Expert
      September 2, 2022

      Hi Marina Domeni259333121ahm,

      please note that this is mainly a public user-to-user forum. We are not really able to help you directly with any billing, account or subscription issues. You will need to contact Adobe Customer Care for assistance instead:
      » https://helpx.adobe.com/contact.html

      Click the 'circle with a speech bubble' icon (below is how it looks) on the right hand side to initiate a Chat.

       



      Best regards,
      Maurice

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