Cancellation membership issues

Forum|Forum|4 years ago
January 14, 2022
3 replies
186 views

Hi , anyone has the customer service number for Adobe pls ? I'm trying to cancel my membership which I have signed up without reading properly what I'm paying for . I only needed it x a month , now I'm been asked to pay an early cancellation fee of £119 !!! Can someone help pls ????

FAQ

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Nancy OShea

Community Expert

You had a 14 day grace period in which to cancel the free trial without penalty fees & request a refund. Evidently, you neglected to cancel in time so now you have a 1 year subscription plan.

To avoid paying penalty fees, wait until your 12th month of service to cancel. Or cancel early and pay a 50% termination fee.

Only Adobe Customer Support can help with billing and account matters. Perhaps you can persuade the agent to waive that fee. But they're not obliged to. NOTE: Due to staff shortages related to omicron, wait times may be longer than normal. So please be patient. Online chat is usually quicker than phone support.

Hope that helps. Good luck!

Nancy O'Shea— Product User & Community Expert